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Customer satisfaction measures in the public sector

  • 1.  Customer satisfaction measures in the public sector

    Posted 12-01-2015 18:21

    Dear all,

    Greetings.

    I am initiating a study about the impact of innovation of employees on customer satisfaction. I wonder if any of you can give me some leads on customer satisfaction measures in the public sector.

     

    Thank you for your help in advance.

    Ely Susanto, PhD

    Lecturer

    Department of Public Policy and Management

    Faculty of Social and Political Sciences

    Gadjah Mada University

    Yogyakarta, Indonesia